Automotive Customer Service Advocate

3 weeks ago


Melbourne, Florida, United States Percepta Full time
About the Role

We are seeking a highly motivated and experienced Automotive Customer Service Advocate to join our team. As an Automotive Customer Service Advocate, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities
  • Provide online customers with a professional sales experience that positively influences their purchasing decision.
  • Assist with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance.
  • Effectively utilize multiple systems in providing prompt, courteous, and accurate information.
Requirements
  • A high school diploma (required); some college or vocational training preferred.
  • Strong problem-solving and troubleshooting experience.
  • Sales experience (required).
  • Automotive background is preferred.
  • Parts/Service Advisor experience is preferred.
  • Solid keyboard skills (30 WPM with 80%) and experience using CRM software.
  • Must be fluent in English (written and verbal).
What We Offer
  • A competitive starting pay rate of $15.00 per hour.
  • Health/Dental/Vision/Life Insurance.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • 401(k) with company match.
  • Vacation/Sick Time and Paid Holidays.
  • Tuition Reimbursement.
  • Employee Assistance Program.
  • Employee Discount Program.
  • Training and Development Programs (Percepta College).
  • Employee Rewards Program (Perci Perks).


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