Customer Service Representative
4 days ago
We are seeking a Customer Service Representative to join our team at Michaels in Findlay, OH.
Key Responsibilities:- Provide exceptional customer service and help customers shop our store.
- Ensure a fast and friendly checkout experience, execute cash handling to standards.
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, complete enrollments.
- Educate customers on our Voice of Customer (VOC) survey.
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in the truck unload, stocking, and planogram (POGs) processes.
- Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
- Retail and/or customer service experience preferred.
This role requires working in a public retail store setting with frequent standing, moving throughout the store, regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment may also be required.
Benefits:Michaels offers a comprehensive benefits package to all Team Members, including medical, dental, and vision insurance, 401(k) matching, paid time off, and more.
Compensation:The estimated salary for this role is $12-$15 per hour, depending on location and experience.
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