Customer Service Shift Leader
1 week ago
Create an exceptional customer experience through outstanding service and maintain a safe, clean environment that encourages customer loyalty.
Key Responsibilities:
- Work in all areas of the store, including cashiering, stocking, maintenance, and cleaning.
- Assist store management and team members in achieving a favorable customer shopping experience.
- Lead teams in planning, implementing, and executing merchandising and operating initiatives.
- Identify opportunities, develop solutions, and create action plans to ensure successful implementation.
- Drive sales and maximize profits while managing shrink.
- Reduce turnover, increase retention, and maintain consistent store operations.
- Manage labor and supply costs to meet customer service and financial targets.
- Handle customer returns and exchanges efficiently and in compliance with company policies.
- Maintain awareness of inventory and stocking conditions to ensure accurate ordering.
- Display a positive attitude and stay current with present, future, seasonal, and special ads.
- Adhere to food safety regulations and guidelines.
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
- Report safety risks, issues, and illegal activity.
- Adhere to local, state, and federal laws, and company guidelines.
Qualifications:
- Past work record reflects dependability and integrity.
- Ability to pass a pre-employment background check.
- Knowledge of basic math.
- Effective communication and reading skills.
- Ability to handle stressful situations.
About Us:
Ruler Foods, a Kroger company, serves customers in 48 stores throughout the Midwest. We take pride in bringing diverse teams together to create amazing experiences for our customers, communities, and each other. With a history of innovation, we work tirelessly to provide the ingredients you need to create your own recipe for success at work and in life.
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