Customer Service Representative

2 weeks ago

Saint Ann, Missouri, United States C&J Rental (Thrifty) Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, managing rentals and returns, and achieving sales goals.

Key Responsibilities:
  • Provide world-class customer service by managing the rentals and returns process, in compliance with Thrifty's policies and procedures.
  • Personally welcome customers and assist in answering questions in a friendly manner.
  • Resolve customer issues and concerns professionally using effective customer service techniques.
  • Effectively communicate and offer ancillary products and services to enhance customers' travel experiences.
  • Emphasize selling and revenue maximization on core products, such as options to waive customers' responsibility of damage, fuel options, and vehicle upsells.
  • Answer telephone calls in a timely manner in accordance with best practices and policy standards.
  • Liaise with various Thrifty departments to ensure seamless customer service.
  • Achieve personal sales goals while supporting the goals of the team.
  • Answer questions and provide directions in a courteous and expeditious manner.
  • Qualify and process customer rentals with accuracy and attention to detail.
  • Maintain appearance appropriate for providing best-in-class customer service in accordance with established guidelines.
  • Drive continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction.
  • Keep work areas organized and free of clutter.
Mandatory Requirements:
  • High School diploma or equivalent.
  • A minimum of one year of sales or customer experience in a high-volume or service-oriented environment.
  • Passion for customer service and attention to detail.
  • Proven strong sales and closing skills and the ability to communicate in a friendly, engaging manner.
  • Motivated to achieve and exceed targeted goals.
  • Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
  • Proficiency in English.
  • Good communication skills, both written and oral.
  • Ability to work in a fast-paced environment with a variety of tasks.
  • Excellent organizational and time management skills.
  • Demonstrate professionalism and interpersonal skills.
  • Proven experience of working well within a team.
  • 100% customer focus, with proven experience within a customer-facing environment.
  • Ability to work flexible shifts, including nights, weekends, and holidays, and work overtime as required.
  • Ability to work outdoors during all weather conditions.
  • Ability to stand for long periods of time.

Thrifty is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.

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