Outpatient Access Team Lead

5 days ago


Rochester, New York, United States The University of Rochester Full time

Job Summary

The University of Rochester seeks a highly skilled and experienced Outpatient Access Lead to coordinate activities of Outpatient Access Specialists. As a key member of our team, you will act as a resource to staff performing those functions in a clinic setting, ensuring that all functions are completed in an accurate, efficient, and customer-friendly manner.

Key Responsibilities

  • Coordinate and monitor the activities of Outpatient Access Specialists to ensure seamless patient flow and efficient clinic operations.
  • Provide guidance and support to staff members, addressing any concerns or issues that may arise during the course of their duties.
  • Collaborate with other departments to ensure effective communication and coordination of patient care.
  • Develop and implement process improvements to enhance the overall patient experience and improve clinic efficiency.
  • Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.

Requirements

  • Proven experience in a similar role, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.

What We Offer

The University of Rochester offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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