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Patient Access Representative II

2 months ago

Rochester, New York, United States The University of Rochester Full time

Job Summary

The Outpatient Access Specialist II is a key member of The University of Rochester's healthcare team, responsible for providing exceptional patient experience and ensuring seamless access to medical services. As the face of the practice, this role requires a warm and welcoming demeanor, both in person and over the phone.

Key Responsibilities

  • Provide a warm welcome to patients, families, and other customers, demonstrating The University of Rochester's ICARE values
  • Manage patient access, ensuring timely and efficient scheduling of appointments and procedures
  • Collaborate with healthcare teams to coordinate patient care and resolve any access-related issues
  • Communicate effectively with patients, families, and staff to ensure clear understanding of medical services and access procedures

Requirements

To be successful in this role, you will need excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will also need to be proficient in using healthcare software and systems to manage patient access.