Customer Service Representative

4 weeks ago

Syracuse, New York, United States Oldcastle BuildingEnvelope Full time
Job Summary

The 1st Shift full-time Customer Service Representative for our Syracuse, NY facility is a key role in our organization. We are seeking a motivated individual who wants to grow with us and contribute to our success. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities
  • Maintain a broad knowledge of customers, products, and services of the organization.
  • Accurately process phoned, faxed, and e-mailed quotes and orders in accordance with cut off times and other time constraints.
  • Coordinate between sales and production to meet customer deadlines.
  • Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustments, and following up to ensure resolution.
  • Participate in educational opportunities internally and externally to enhance knowledge of product and job skills.
  • Maintain good communication with customers and co-workers.
Requirements
  • Must be at least 18 years of age and a minimum of 1 year previous customer service experience.
  • Ability to work in a fast-paced, team environment to meet required deadlines.
  • Ability to work independently and prioritize work with deadlines; ability to work overtime when required.
  • Computer experience and accuracy in numeric typing.
  • Ability to read and perform mathematical calculations, and write measurements in number fractions at a high school education level.
  • An uncompromising safety-first approach in the workplace.
Physical Requirements
  • Primarily works in an office environment with controlled climate.
  • Ability to perform light hand work at a computer/telephone station in an office environment.
  • Some duties may involve being in a plant environment where noise levels can be moderate to high and be subject to the same general climate conditions of the region (heat, cold, humidity, etc.).

Oldcastle BuildingEnvelope is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.

We offer a competitive compensation package, including paid time off, 10 holidays, market-competitive 401(k) match, industry-leading medical, dental, and vision benefits, short-term and long-term disability coverage, and life insurance.

At Oldcastle BuildingEnvelope, we believe that our employees are our greatest asset. We are committed to providing a safe and healthy work environment, and we encourage our employees to take an active role in maintaining a safe and healthy workplace.

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