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Property Leasing Specialist
2 months ago
Compensation: $22.00 per hour, with opportunities for commission and bonuses.
The Property Leasing Specialist plays a crucial role in securing new residents for apartment communities while fostering lease renewals through outstanding customer service aligned with the values of Holland Partner Group.
KEY RESPONSIBILITIES
- Serve as the initial point of contact at the property, delivering an exceptional experience to all visitors.
- Oversee the leasing process, adhering to the Point of Sale Procedure, which includes conducting tours, following up on leads, processing applications, managing lease files, and coordinating move-ins in compliance with relevant laws and company protocols.
- Act as a communication bridge between residents and management, ensuring effective dialogue and maintaining thorough documentation of all interactions and follow-ups regarding resident inquiries.
- Possess comprehensive knowledge of lease agreements, community features, amenities, and the condition of all available units, models, and shared spaces.
- Collaborate with the Sales Team to enhance property revenue, boost resident retention, and encourage lease renewals, as well as promote additional income opportunities through the Point of Sale Renewal initiative.
- Collect security deposits, rents, and other leasing-related funds, ensuring accurate documentation of each transaction in the property management software.
- Maintain detailed records and follow up on all leasing activities, including phone inquiries, guest visits, new leases, and renewals; input all activities into the property management system daily.
- Communicate regularly with the Sales and Maintenance Teams regarding unit statuses, work orders, and other relevant matters.
- Encourage positive online reviews to support the property’s reputation management efforts.
- Safeguard the confidentiality of sensitive documents and information.
- Regularly assess the customer journey, including online marketing, to ensure information accuracy and property upkeep.
- Engage in Market Surveys, Quarterly Competitive Market Assessments, and Outreach Marketing initiatives to contribute to the property’s success.
- Organize and participate in various community recreational and social events.
- Foster a positive relationship with all Sales and Maintenance personnel to ensure excellent internal customer service, teamwork, and accountability.
- Represent the community and Holland Partner Group professionally at all times.
- Adhere to company dress code standards and set a positive example for fellow associates.
- Perform additional duties as assigned to support the overall team objectives.
Education: A high school diploma or equivalent is mandatory. A college degree or relevant coursework is advantageous.
Experience: A minimum of one to two years in customer service and/or sales is essential. Experience in retail is preferred.
Required Knowledge, Skills, and Abilities:
- In-depth understanding of Landlord-Tenant and Fair Housing regulations.
- Exceptional communication and organizational abilities.
- Capability to operate effectively in a mobile leasing environment.
- Proficiency in Microsoft Word, Excel, and Outlook; familiarity with Yardi software is a plus.
- Basic office organizational skills.
- Ability to comprehend and clearly articulate legal and lease documents.
- Strong interpersonal skills and the ability to build positive relationships.
- Excellent diplomacy skills.
- Strong verbal and written communication capabilities.
- Competence in performing basic to intermediate mathematical calculations accurately.
- Independent decision-making skills within established guidelines.
- Ability to prioritize and manage multiple tasks simultaneously.
- Strong commitment to customer service excellence.
Additional Requirements:
- Successful completion of the Sales Certification process.
- Ability to lift or move up to 20 pounds.
- Hearing and visual acuity to recognize signs of emergency situations.
- Fluency in English, both spoken and written.
