Wealth Investment Services Associate

4 weeks ago


Jacksonville, Florida, United States Citigroup Inc Full time
Job Summary

The Intermediate Associate Telesales Representative is a Client Service and Sales support position, fully responsible for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls and adhering to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures for Citi's Investment and/or Banking clients.

Key Responsibilities
  • Provide best-in-class service on Banking and/or Investment inquiries, and ensure risk is prudently managed.
  • Directly responsible for providing timely responses to client service requests, received via telephone or email.
  • Handles all inquiries/requests related to banking and/or investment operations, including placing unsolicited securities trades (Series 7 & 63 required).
  • Ensures customer claims and complaints are handled in accordance with FINRA and firm policy.
  • Builds a rapport with clients, utilizing Salesforce regularly for communication of issues/tasks/opportunities.
  • Provides timely feedback to senior management to identify client pain points and barriers to exceptional service.
Qualifications
  • 2-5 years of experience in Client Service and/or Sales within financial services (banking, insurance, investments) preferred.
  • Prior work experience in a related job that would provide a comprehensive understanding of activities, policies, procedures, and concepts of the work area.
  • Understanding of multiple products across business lines combined with exceptional networking and relationship building skills.
  • Excellent verbal and written communication skills.
  • Ability to communicate at a professional level.
What We Offer

Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.



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