Senior Services Manager

7 days ago

Frederick, Maryland, United States Frederick County , Inc. Full time
Job Title: Senior Services Manager

Frederick County Government is seeking a highly skilled and experienced Senior Services Manager to join our team. As a key member of our organization, you will be responsible for overseeing and providing support in the areas of comprehensive planning, program monitoring, database administration, evaluation, and data reporting for the Division of Aging & Independence (DAI).

Key Responsibilities:
  • Evaluate programs to determine cost savings, cost aversion, and/or benefit gained; make recommendations on programs based on evaluation benefit gained
  • Analyze business processes and requirements; identify and implement opportunities to improve processes and strategies
  • Evaluate programs to determine cost savings, cost aversion, and/or benefit gained; make recommendations on programs based on evaluation benefit gained
  • Develop and manage DAI performance-based outcomes via a digital dashboard for goal measurement and execution; convert metrics to charts and/or graphs; Serve as Business Intelligence Analyst for Division; create and update logic models and other program management visualizations
  • Develop and maintain centralized technical documentation for adherence to compliance standards, technical applications, and related technical workflows
  • Serve as Administrator for databases to include DAIIOS, AIM, SeniorStat, Volgistics, etc.; as needed, develop and query reports and add new user fields; technical liaison with other agencies and vendors in reference to databases
  • Gather, monitor and analyze demographic information to determine appropriate use of existing resources; make program recommendations based on trends for program planning and development
  • Assist with new database implementation to include the review and coordination of technological related solutions
  • Provide database user support; develop, coordinate and provide technical trainings on software, including software launch, ongoing operations, upgrades, etc.
  • Oversee and coordinate management studies and special projects for Division
  • Interpret and analyze data including performance measures and program data outcomes for program reporting requirements; work closely with Directors and Program Managers to ensure appropriate and valid data is collected for planning and evaluation and to meet reporting requirements
  • Analyze data to determine predictive indicators, identifying trends, areas of strength, and opportunities for growth; integrate data from multiple sources and systems; gather statistics for comprehensive planning and evaluation
  • Manage and develop survey instruments and design data collection forms to measure performance, customer satisfaction and ensure data validity; interpret survey results
  • Assist with DAI's yearly Area Plan submission, providing collection of data elements and statistical requirements
  • Participate in Division's long-range planning
  • Provide support services to Directors in relation to data gathering, data reporting, including assisting with the preparation and submission of quarterly state and year end reports
  • Coordinate with other County agencies (i.e. IIT, Planning, Housing, Transit) to collect, organize, report and maintain demographic data about Frederick County older adults; respond to requests for demographic data
  • Make presentations to staff and the public related to program data and evaluation
  • In collaboration with other Division staff, assist with the preparation of the annual OAAPS report
  • Operate a county vehicle to transport equipment to various senior services locations
  • As needed, assist with budget forecasting by making recommendations on programs based on data analysis
  • Perform other related duties as assigned
Requirements:
  • Bachelor's degree from an accredited college or university
  • Minimum 5 years of work experience in one or more the following areas: program management, program operations, data analysis (business analytics, statistical analysis), or business intelligence
  • Intermediate skills in MS Office Suite
  • Possession of valid automobile operator's license
  • NOTE: Additional years of work experience may substitute for a portion of the educational requirement
Preferred Qualifications:
  • Ability to maintain County Authorized Driving privileges
  • Ability to effectively access and use computer systems and equipment to include MS Office Suite, Power Business Intelligence, Adobe Illustrator, Adobe Photoshop, and web content management
  • Ability to create and use relational databases for program evaluation
  • Strong math, research and data interpretation skills including the ability to compile and verify statistical information, and prepare and maintain complex records, graphics and reports
  • Discretion and good judgment in dealing with confidential and sensitive information
  • Strong and effective spoken and written (English) communication skills with the ability to prepare clear and concise written reports and make effective presentations
  • Strong analytical abilities with an aptitude for problem-solving and proactive data researching
  • Strong organizational skills with the ability to multi-task and prioritize work to meet ongoing deadlines
  • Ability to develop and maintain effective working relationships with co-workers, members of the senior citizen community and the general public
  • Ability to be a team player and maintain a pleasant, professional demeanor while dealing with complex situations and priorities in a fast-paced environment
Benefits:
  • Defined benefit retirement plan
  • Health insurance
  • Dental insurance
  • Flexible spending accounts
  • Life insurance
  • Savings plan - deferred compensation
  • Educational reimbursement program
  • Employee assistance program
How to Apply:

To apply for this position, please submit your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The experience you indicate in your responses to the supplemental questions must also be described, in detail, on the Work History section of this application.

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