Lead Confectionery Specialist

2 weeks ago

Orlando, Florida, United States Marriott International Inc Full time

Job Overview

POSITION SUMMARY


Demonstrates innovative baking and presentation skills by personally executing tasks while guiding the team in crafting high-quality and consistent desserts across all service areas.

Strives to enhance guest and employee experiences while adhering to the operational budget. Oversees the training and development of the team to elevate performance while upholding standards. Must ensure compliance with sanitation and food safety regulations.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years of experience in culinary, food service, or a related professional field.
OR

  • 2-year degree from an accredited institution in Culinary Arts, Hospitality Management, or a related discipline; 2 years of experience in culinary, food service, or a related professional field.

CORE WORK ACTIVITIES

Leading the Pastry Team

  • Utilizes strong interpersonal and communication skills to lead, motivate, and inspire others; promotes sound financial and business decision-making; exemplifies integrity and leads by example.
  • Supervises and manages team members. Oversees daily operations. Possesses sufficient knowledge of employee roles to perform duties in their absence.
  • Fosters an environment of mutual trust, respect, and collaboration among team members.
  • Acts as a role model to exhibit appropriate behaviors.
  • Ensures and maintains the productivity levels of team members.
  • Clarifies expectations and guidelines for employees.
  • Establishes and nurtures open, collaborative relationships with team members.
  • Encourages employee feedback, maintains an open-door policy, and reviews employee satisfaction results to address concerns.
  • Leads shifts while personally preparing food items and fulfilling requests based on specifications.
  • Supervises and coordinates the activities of cooks and staff involved in food preparation.

Ensuring Culinary Standards and Responsibilities are Met

  • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.
  • Recognizes superior quality products, presentations, and flavors.
  • Maintains standards for food handling and proper storage.
  • Ensures compliance with purchasing, receiving, and food storage protocols.
  • Supports procedures for food and beverage portion control and waste management.
  • Adheres to proper handling and temperature regulations for all food products.
  • Supervises pastry preparation operations and ensures adherence to all food and beverage policies, standards, and procedures.
  • Ensures compliance with all relevant laws and regulations.
  • Prepares and cooks a variety of foods, either regularly or for special events.
  • Checks the quality of raw and cooked food products to ensure standards are met.
  • Assists in determining food presentation and creates decorative displays.

Ensuring Exceptional Customer Service

  • Delivers services that exceed expectations for customer satisfaction and retention.
  • Manages daily operations, ensuring quality standards and customer expectations are consistently met.
  • Enhances service by communicating with individuals to understand guest needs, providing guidance, feedback, and coaching as necessary.
  • Sets a positive example for guest relations.
  • Empowers team members to deliver outstanding customer service.
  • Emphasizes guest satisfaction in all departmental meetings and focuses on continuous improvement.
  • Aims to enhance service performance.

Maintaining Culinary Goals

  • Achieves and surpasses goals including performance, budget, and team objectives.
  • Develops specific goals and plans to prioritize, organize, and accomplish work tasks.
  • Trains team members in safety protocols and supervises adherence to loss prevention policies to prevent accidents and manage costs.
  • Procures necessary supplies and manages inventory in accordance with budgetary constraints.

Supports Training and Development Activities

  • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Participates in training staff on menu items, including ingredients, preparation methods, and unique flavors.
  • Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Ensures property policies are administered fairly and consistently.
  • Assists in the recruitment and hiring of team members with appropriate skills as needed.

Additional Responsibilities

  • Provides information to supervisors, co-workers, and subordinates through various communication methods.
  • Analyzes information and evaluates results to determine the best solutions to problems.
  • Brings issues to the attention of the department manager and Human Resources as necessary.
  • Attends and participates in all relevant meetings.
The salary range for this position is $76,000 to $99,000 annually.

Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.

Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting.

Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


About the Team


At Westin, we are dedicated to empowering guests to regain control and enhance their well-being while traveling, ensuring they can be the best version of themselves.

To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.

We want our associates to embrace their own well-being practices both on and off property.

You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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