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Automotive Sales Consultant

1 month ago

Ocala, Florida, United States Jenkins Acura of Ocala Full time
About the Role

We are seeking a highly motivated and results-driven Automotive Sales Consultant to join our team at Jenkins Auto Group. As a key member of our sales team, you will be responsible for maximizing and supporting all inbound and outbound customer traffic, while maintaining the highest level of customer satisfaction.

Key Responsibilities
  • Work a daily business plan and communicate with incoming traffic, phone-up follow-up, sold follow-up, orphan follow-up, service follow-up, and letters
  • Update business plans and client cards, and utilize eLead CRM to manage and measure lead activity
  • Leverage auto responders, personalized email templates, and phone guides to drive appointments and sales
  • Manage and measure all lead activity and results, including initial email response, personalized emails, initial phone call to set appointments, and confirm appointments to drive show rate
  • Greet incoming sales opportunities, conduct comprehensive needs assessments, and initiate the EMI process
  • Select the right vehicle with the help of the Floor Manager, present the vehicle based on the client's needs and wants, and demonstrate vehicles at the dealership
  • Present arithmetic to customers and facilitate paperwork, deliver vehicles, and sign customers up for first service appointments
  • Unsold follow-up of prospects who do not buy, follow-up for people who did not show for appointments, and sold follow-up for customers who buy
  • Referrals and household prospecting, ongoing customer contact to promote loyalty and retention, and facilitate automated follow-up
  • Renewal contacts to re-sell the customer base, and adhere to all company policies, procedures, and safety standards
Requirements
  • High school diploma or equivalent
  • Ability to read and comprehend instructions and information
  • Previous sales experience, preferably in automotive sales
  • Professional appearance and customer-oriented attitude
  • Excellent interpersonal and telephone skills, well-organized, and self-motivated
  • Knowledge and understanding of federal, state, and local laws governing retail
Physical Demands
  • Sitting: Remaining in the seated position
  • Standing: Stand for long periods of time
  • Walking: Be able to move around the facility and grounds
  • Handling: Seizing, holding, grasping, turning, or otherwise working with hand or hands
  • Reaching: Extending hand(s) and arm(s) in any direction
  • Crouching: Bending body downward and forward by bending legs and spine
  • Far Vision: Clarity of vision at 20 feet or more
  • Depth Perception: Three-dimensional vision
  • Talking: Expressing or exchanging ideas by means of the spoken word
Environmental Conditions

Be able to work outside in weather and inside a climate-controlled environment

Demonstration Drives

Salespersons will accompany customers on demonstration drives. Under no circumstances will customers be allowed to drive a new or used automobile without being accompanied by a salesperson.

Dress Code

All salespeople will keep themselves and their work area neat and clean. Excellent hygiene and grooming are a must. A Company Polo or shirt and tie are required for all men and business professional for all women.

Behavior

The only thing in life we have control of is our attitude. A positive mental attitude is just as contagious as a negative attitude.