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ServiceNow Developer III

1 month ago

Pontiac, Michigan, United States United Wholesale Mortgage Full time
Job Overview

United Wholesale Mortgage is seeking a highly skilled ServiceNow Developer III to join our team. As a key member of our IT department, you will be responsible for leading a team of ServiceNow professionals, architecting and implementing the ServiceNow platform, and collaborating with stakeholders to translate business requirements into technical specifications.

Key Responsibilities:

  • Lead a team of ServiceNow professionals, providing guidance, expertise, and mentoring as required
  • Architectural planning, implementation, and maintenance of ServiceNow platform and custom applications
  • Collaborate with stakeholders to translate business requirements into technical specifications
  • Ensure the use of ServiceNow best practices and maintain platform KPIs
  • Monitor, manage, and prioritize the backlog and workflow of the team
  • Manage the planning and execution of system upgrades and oversee the roll-out of new applications
  • Develop and implement strategies for the continuous improvement of the ServiceNow platform
  • Maintain knowledge of the latest ServiceNow features and technologies, as well as industry trends
  • Creating a supportive, collaborative and engaging environment that will help your team grow and thrive
  • Facilitate communication amongst your team, and between teams to ensure success
  • Provide clear and concise communication to Senior Leadership on a regular cadence
  • Participate in candidate interviews

Requirements:

  • 5+ years experience working with the ServiceNow platform
  • Certified Systems Administrator
  • Certified Application Developer
  • Development experience with Javascript, AngularJS, HTML, CSS and/or XML
  • Experience working with REST and SOAP services
  • System/Process Automation (Orchestration) experience
  • Strong documentation/note-taking skills
  • Excellent verbal communication skills
  • Strong analytical problem-solving skills, with the ability to execute every strategic step, from identification to resolution, with urgency
  • Ability to work 100% on-site in Pontiac, Michigan

Preferred Qualifications:

  • IT Service Management implementation specialist, Customer relationship management implementation specialist
  • ITOM IT operations management implementation specialist
  • Computer science degree or equivalent
  • ITIL Foundations 4.0 or higher
  • ServiceNow Administrator Certification (Tokyo or Higher)
  • ServiceNow Developer Certification (Tokyo or Higher)