Licensed Insurance Program Director
3 weeks ago
**Job Summary:** We are seeking a highly motivated Licensed Insurance Program Director to lead our licensed insurance program. This individual will oversee daily operations, manage teams, and drive performance to meet business goals.
**Responsibilities and Expectations:**
- Lead day-to-day operations of a licensed agent contact program, ensuring high-quality customer interactions and compliance with regulations.
- Manage a team of Team Managers and agents, driving performance and development through coaching and mentoring.
- Foster a culture of continuous improvement by identifying operational efficiencies and implementing workflow improvements.
- Serve as the business point of contact for the specialty licensed space, managing relationships with internal and external stakeholders.
- Develop and execute operational strategies aligned with the company's business goals in the specialty licensed space.
- Ensure all operations are conducted in compliance with relevant licensing requirements and industry regulations.
**Requirements:**
- Bachelor's degree in Business, Operations Management, or related field (MBA preferred).
- 7+ years of experience in operations management in a multi-channel environment, preferably in a regulated or licensed environment.
- Must hold or be willing to obtain an active property and casualty insurance license.
- Proven track record in managing teams, driving performance, and leading large-scale programs or strategic initiatives.
- Strong understanding of licensing regulations and compliance in a contact center or customer service setting.
**Compensation:** The estimated salary range for this position is $95,500 - $152,500 per year, depending on experience and qualifications.
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