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Availability Manager

1 month ago

Ajaccio, Corse, United States Independent Software Full time
Job Overview

We are seeking an experienced Availability Manager to oversee the centralized/field operations staff in identifying, prioritizing, and resolving operational problems or hardware installations.

The ideal candidate will have a strong background in IT operations and be able to facilitate customer relationships while ensuring adherence to company policies and processes.

Key Responsibilities
  • Manage operational management team and service delivery staff to ensure service levels and objectives are met.
  • Implement operations improvements to meet established objectives across multiple facilities.
  • Coordinate and communicate with other managers to leverage resources and discuss solutions to matters of significance.
  • Develop and implement processes for leveraging and using resources to meet customer needs.
  • Train and evaluate employees to enhance their performance, development, and work product.
  • Prepare and recommend operating and personnel budgets for approval.

Available shifts are:

Swing 1: Sun-Thurs, 1400-2230

Swing 2: Tues-Sat, 1400-2230

Night 1: Sun-Thurs, 2200-0630

Night 2: Tues-Sat, 2200-0630

Requirements

The successful candidate will have:

  • Seven (7) years of experience in IT operations, which can be a combination of work history and education.
  • A Master's degree is equivalent to 6 years of experience; a Bachelor's degree is equivalent to 4 years of experience and an Associate's degree is equivalent to 2 years of experience.
  • An active TS/SCI with Polygraph security clearance.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.