Claims Supervisor

4 weeks ago

Portland, Oregon, United States Reliance Standard Full time
Job Summary

The Claims Supervisor, Integrated Claims will oversee a team of Claims Examiners as they investigate, evaluate, and determine benefit eligibility of Disability and Leave of Absence claims in a timely manner. This role requires strong leadership and technical claim knowledge to ensure compliance with policy, provisions, state, and federal regulations.

Key Responsibilities
  • Supervise a team of Claims Examiners to ensure timely and accurate claim processing
  • Develop and sustain excellent client relationships
  • Ensure compliance with policy, provisions, state, and federal regulations
  • Exercise expense management through investigation, follow-up, case management, and claim settlements
  • Coordinate assessment and assignment of customers to suitable claims examiners
  • Promote effective working relationships among team members and Sales, Underwriting, and Brokers
  • Responsible for assisting in implementation of new accounts and ensuring ongoing satisfaction
  • Responsible for selection, development, motivation, appraisal, and salary recommendations of reporting subordinates
  • Provide effective leadership and technical claim knowledge to achieve results through others
  • Clearly express ideas in oral, written, and presentation form
  • Ability to interact, negotiate, and respond to internal customers and clients regarding claim administration, product, or service issues with positive problem-solving skills
  • Ability to prioritize and manage changing workloads, meeting deadlines independently and through management of others
Requirements
  • Bachelor's degree preferred
  • Work experience considered primary in some cases
  • Prior experience working with Disability Claims Management required, preferably 5+ years' experience or longer
  • Management or Team Lead experience is a plus
  • Proven experience in providing internal and external customer service
  • Strong decision-making capabilities
  • Ability to handle confidential information with utmost judgment and discretion
  • Ability to communicate effectively, both orally and in writing
Physical Requirements

When used in the description below, the following terms are defined as:

  • Occasional: done only from time to time, but necessary when it is performed
  • Frequent: regularly performed; generally an act that is required on a daily basis
  • Continuous: typically performed for the majority of an employee's shift

Sitting for prolonged periods of time, frequently standing, walking distances up to one mile, bending, crouching, kneeling, reaching, occasionally lifting 25lbs, extensive typing, picking up and holding small objects, and otherwise using primarily the fingers rather than the entire hand.

Employee is required to have visual acuity sufficient to perform activities such as preparing and analyzing data and figures; transcribing notes; viewing a computer terminal and extensive reading.

Employee is required to have hearing sufficient to understand verbal instruction and answer telephones. Reliance Matrix will provide qualified employees with a reasonable accommodation in accordance with applicable law.

Core Values

Collaboration, Compassion, Empowerment, Integrity, Fun

The above description reflects the general details considered necessary to describe the principle responsibilities and functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent to this job.

The expected hiring range for this position is $68, $91,020.00 annually for work performed in the primary location (Portland, OR).

This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards.

The successful candidate's starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions.

These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that creating a more diverse, equitable, and inclusive culture allows us to realize more of our potential.

And we can't do this without our most important asset-you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

Our Benefits
  • An annual performance bonus for all team members
  • Generous 401(k) company match that is immediately vested
  • A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
  • Multiple options for dental and vision coverage
  • Company provided Life & Disability Insurance to ensure financial protection when you need it most
  • Family friendly benefits including Paid Parental Leave & Adoption Assistance
  • Hybrid work arrangements for eligible roles
  • Tuition Reimbursement and Continuing Professional Education
  • Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
  • Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council
Our Values
  • Integrity
  • Empowerment
  • Compassion
  • Collaboration
  • Fun
EEO Statement

Reliance Matrix is an equal opportunity employer.

We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, or disability, or any other classification or characteristic protected by federal or state law or regulation.

We assure you that your opportunity for employment depends solely on your qualifications.

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