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Hospitality Sales and Events Manager
2 months ago
Atrium Hospitality is seeking a highly organized and detail-oriented Sales & Events Lead Specialist to spearhead the management of daily in-bound sales and event inquiries. As a key member of our team, you will be responsible for driving lead volume for our prestigious hotels.
Key Responsibilities- Retrieve and analyze in-bound inquiries generated through various electronic and direct lead sources.
- Conduct basic qualification of the lead to determine the most efficient and effective action, such as routing the lead to the appropriate sales manager or determining if the lead can be profitably accommodated in the requested hotel.
- Maintain a working knowledge of assigned hotel Sales System and understand the seasonal, peak, and valley demand periods for each assigned hotel.
- Assign the inquiries and leads to the appropriate Enterprise Sales and Marketing Managers or property-level sales team member.
- Engage through direct and professional communication with the lead generator to further qualify additional information to correctly assign the lead, if necessary.
- Refer to the Sales System and ProfitSword to research availability at alternate Atrium Hotel(s) that can accommodate the program for cross-sell opportunities when necessary.
- Generate reports through assigned Hotel Sales System to monitor Response Due Dates, Past Due Dates, Status Change Dates, etc., to facilitate the timely completion of the previously assigned lead.
- Collaborate with respective Revenue Management leader(s) to discuss rates, dates, and space on complex leads that require significant inventory adjustments.
- Collaborate with Atrium's Director, Corporate Systems to properly maintain system data cleanliness, reports, audits, etc.
- Minimum two years of hospitality experience in the Front Office, Group Rooms Coordinator, Sales, and/or Revenue Management.
- Strong technical skills in (preferred) and/or CI/TY.
- Proficient knowledge of Microsoft Office products to include Outlook, Word, and Excel.
- Proficient in Internet research navigation.
- Excellent organizational, time management, and prioritizing skills.
- Excellent interpersonal skills, oral/written communication skills, and the ability to interact successfully with all levels of staff, clientele, and vendors.
- Daily Pay.
- Significant Travel Discounts on Marriott and/or Hilton properties.
- 401k Plans.
- Medical Insurance.
- Other property-specific benefits.
Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
