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Customer Service Representative

1 month ago

West Valley City, Utah, United States Spoonful of Comfort Full time

About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Spoonful of Comfort. As a key member of our customer experience team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Handle customer inquiries and complaints in a professional and empathetic manner
  • Provide accurate and timely information about our products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of our evolving products and services

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Positive and professional demeanor
  • Previous experience in customer service, sales, or related fields preferred

About Spoonful of Comfort

We are a rapidly growing company based in Salt Lake City, dedicated to providing comfort and care to our customers through our handcrafted soup gift packages. We believe that providing exceptional customer support is just as important as our products, and we are looking for someone who shares our passion and values.