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Broadcast Solutions Engineer

2 months ago

Pittsburgh, Pennsylvania, United States Evertz Microsystems Full time
Job Summary

We are seeking a highly skilled and experienced Broadcast Solutions Engineer to join our team at Evertz Microsystems. As a key member of our technical support team, you will be responsible for providing expert technical guidance and support to our clients, ensuring their broadcast equipment and systems are running smoothly and efficiently.

Key Responsibilities
  • Provide technical direction and support to clients regarding operational issues, firmware upgrades, and general maintenance of broadcast equipment and systems.
  • Assess client product applications, troubleshoot and diagnose issues, and recommend solutions utilizing various levels of technical language.
  • Maintain a communication link between customer service and other departments to resolve customer issues and communicate customer feedback.
  • Support the development of product communications by generating or authorizing customer guides and providing technical writing groups with information.
  • Install product(s) or systems at customer sites and deliver training to customers in-house or abroad.
Requirements
  • Electrical, Electronic, or Computer Electronic Technician Diploma required.
  • Direct experience with Server Hardware, Linux OS, and Network setup is an asset.
  • Similar experience will be considered an asset.
  • Unparalleled desire to help the customer and deliver service excellence.
  • Passion for technology and learning new software and hardware products.
  • Strong verbal and written communication skills.
  • Self-driven with a desire to add value to an energetic team.
  • Problem-solving ability and ability to react to changing situations.
  • Ability to multi-task in a fast-paced environment.
  • Must be eligible for international travel and be able to work alone with little or no supervision.
What We Offer
  • Competitive total compensation package.
  • Comprehensive Benefit Plan.
  • Company contributed 401k Plan.
  • Work-life balance.
  • Career progression.
  • Casual work environment.