Field Service Engineer

4 weeks ago

Pittsburgh, Pennsylvania, United States Evertz Microsystems Full time

As a key member of our team, you will play a vital role in delivering exceptional customer service and technical support to our clients.

This position requires a unique blend of technical expertise and interpersonal skills, as you will be the primary point of contact for our clients and will be responsible for resolving complex technical issues.

Key Responsibilities:

  • Provide technical direction and support to customers regarding operational issues, firmware upgrades, and general maintenance.
  • Assess customer product applications, troubleshoot, and diagnose issues to determine root causes.
  • Recommend solutions using technical language appropriate to the customer in a timely, clear, and professional manner.
  • Maintain communication links between customer service and other departments to resolve customer issues and communicate customer feedback.
  • Support the development of product communications by generating customer guides and providing technical writing groups with information.
  • Install products or systems at customer sites and deliver training to customers in-house or abroad.

Qualifications:

  • Electrical, Electronic, or Computer Electronic Technician Diploma required.
  • Direct experience with Server Hardware, Linux OS, and Network setup is an asset.
  • Similar experience will be considered an asset.
  • Unparalleled desire to help customers and deliver service excellence.
  • Passion for technology and learning new software and hardware products.
  • Strong verbal and written communication skills.
  • Self-driven with a desire to add value to an energetic team.
  • Problem-solving ability and ability to react to changing situations.
  • Ability to multi-task in a fast-paced environment.
  • Must be eligible for international travel and able to work alone with little or no supervision.
  • 1-2 years experience working with broadcast/post-production products would be an asset.
  • Must have a valid driver's license.

About Evertz Microsystems:

Evertz Microsystems is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices.

We have expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production, including content creation, content distribution, and content delivery.

We are considered innovators by our customers and deliver cutting-edge solutions that are unmatched in the industry in both hardware and software.

Evertz delivers products and solutions that can be found in major broadcast facilities on every continent.

We have a global presence with offices located in Canada, the United States, the United Kingdom, Germany, the United Arab Emirates, India, Hong Kong, China, Singapore, and Australia.

Evertz was named one of Canada's 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies.

We are committed to providing equal employment opportunities for all employees and applicants for employment, including persons with disabilities.

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