Inbound Customer Service Representative

3 weeks ago


Franklin, Tennessee, United States Target Full time
About the Role

We are seeking a highly motivated and detail-oriented Inbound Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for resolving guest questions quickly on the spot, while maintaining a high level of product knowledge and accuracy.

Key Responsibilities
  • Respond to guest inquiries via phone, email, or in-store visits, resolving issues promptly and professionally.
  • Maintain accurate and up-to-date knowledge of products, services, and promotions, sharing this information with guests as needed.
  • Collaborate with other team members to achieve sales goals and improve overall guest experience.
Requirements
  • A welcoming and helpful attitude toward guests and other team members.
  • Strong problem-solving and communication skills, with the ability to build strong relationships with guests and colleagues alike.
  • Accuracy and attention to detail when processing transactions and resolving guest issues.
What We Offer
  • A competitive hourly rate: $16.00 USD per hour.
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays.


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