Enterprise IT Support Specialist for NCIS

3 days ago


Quantico, Virginia, United States General Dynamics Information Technology Full time

Job Title: Enterprise IT Support Specialist for NCIS


About the Company:

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General Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation.

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About the Job:

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The successful candidate will join our IT Technology Development division within the NCIS ITD organization in Quantico, VA. The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel, with primary responsibility for criminal investigation, law enforcement, counter-terrorism, counterintelligence, and cyber matters.

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Key Responsibilities:

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  • Initiate and resolve service request/problem incidents">
  • Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems">
  • Using problem-solving skills, diagnose, identify, isolate, and analyze problems utilizing historical database records">
  • Route calls to product line specialists, application, or system support specialists">
  • Maintains and updates records and tracking databases">
  • Alerts management to recurring problems and patterns of problems">
  • Works with system administrators and developers to ensure services/incidents are completed">
  • Provides an outstanding customer service experience in a variety of circumstances across all organizational levels">
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Requirements:

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  • Security Clearance Level: Active Secret clearance; must be able to obtain a Top Secret clearance">
  • Required Experience: 5+ years of IT support experience in a Help Desk environment">
  • Experience with Cisco switches and routers">
  • Required Certifications: Security+ CE">
  • Education: High School Diploma. AAS Preferred">
  • Location: Onsite at Quantico, VA">
  • US Citizenship required">
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Benefits:

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We offer a comprehensive benefits package, including a 401(k) plan with company match, comprehensive health and wellness packages, internal mobility team dedicated to helping you own your career, professional growth opportunities, cutting-edge technology, paid vacation and holidays, and more.

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Estimated Salary: $28.40 - $37.50 per hour, based on location and experience.



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