Service Delivery Specialist

3 weeks ago


Sarasota, Florida, United States Smartshield Homes Full time

Job Description

As a Service Delivery Specialist at Smartshield Homes, you will be responsible for managing day-to-day operations, ensuring smooth delivery of services to customers. This includes scheduling technicians, handling customer inquiries, and maintaining accurate records of customer interactions.

Key Responsibilities
  • Schedule technicians for installations and communicate any changes to relevant parties
  • Provide customers with information about available services and respond to their inquiries
  • Dispatch field service technicians and maintain accurate records of interactions
  • Work closely with the Warehouse and Purchasing Manager to ensure timely material ordering
Requirements
  • At least 2 years of experience in customer-facing roles, such as customer service or sales
  • Proficiency in using various software tools, including Excel, Microsoft Word, and CRM systems
  • Excellent communication and interpersonal skills
  • Ability to prioritize tasks and work in a fast-paced environment
Benefits
  • A competitive salary: $62,500 - $72,500 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid holidays and vacation time


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