Service Delivery Specialist

3 weeks ago


Sarasota, Florida, United States Good Life Brands, LLC Full time
About the Role
We're seeking an experienced HVAC Dispatcher to join our team at Good Life Brands, LLC. As a key member of our dispatch team, you'll play a crucial role in delivering exceptional service to our customers. Your responsibilities will include prioritizing service calls, managing daily schedules, and ensuring seamless communication with customers and technicians.

Key Responsibilities
  • Prioritize service calls to meet customer and operational needs.
  • Monitor appointment schedules, notifying customers of delays or updates.
  • Act as a backup for taking inbound customer calls, providing information and answering inquiries.
  • Track daily call counts and revenue goals to help departments meet targets.

Requirements and Qualifications
  • 1-3 years of experience in Customer Service and/or Dispatch is preferred.
  • Proficiency in Microsoft Suite products, with ability to perform multiple tasks in a fast-paced environment.
  • Excellent interpersonal and communication skills, both written and verbal, with a focus on team collaboration and geographical knowledge of the service area.
  • A High School Diploma or GED is required, with an Associate's Degree preferred.

Estimated Salary: $50,000 - $75,000 per year.

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