Assistant Office Manager

1 week ago


Aurora, Colorado, United States State of Colorado Full time
Job Title: Assistant Office Manager

We are seeking a highly skilled and experienced Assistant Office Manager to join our team at the State of Colorado. As an Assistant Office Manager, you will play a critical role in supporting the Office Manager in ensuring the smooth operation of our office.

Key Responsibilities:
  • Assist the Office Manager in adjusting resources and personnel to maximize effectiveness
  • Provide input and assist with annual Performance Plan evaluations
  • Provide day-to-day supervision, including coaching and conflict resolution
  • Handle and resolve escalated customer complaints
  • Process complicated or difficult applications
  • Operate as the floor lead, relieving employees for breaks and monitoring work flow
  • Assist with accounting duties, such as daily deposit and reconciling employee cash/credit card receipts
  • Perform all functions of line staff, including issuing documents when business dictates
Requirements:
  • Four years of work experience in a public-facing role, technical customer-service role, or regulatory environment
  • Bachelor's degree from an accredited institution in Management, Business Administration, Public Administration, or similar related functional area
  • Direct supervisory experience leading a workforce interacting with the general public
  • Department management experience, establishing performance goals and evaluating workforce performance
  • Experience in coaching and conflict management
  • Experience in a regulatory environment or technical customer service workplace serving the general public
  • Intermediate to advanced computer and data entry skills
  • Driver License Fundamentals (DLF) Certified
What We Offer:
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.


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