Guest Experience Manager
5 days ago
At Stand Out For Good, we're dedicated to creating a safe haven for women who've been ignored or excluded. Our mission is to provide a shopping experience that's tailored to their needs, values, and aspirations. We believe that every woman deserves to feel seen, heard, and valued.
Job OverviewThe Guest Lead plays a vital role in achieving our mission by leading and supporting store leadership in directing activities required to achieve all store goals. This includes providing exceptional guest service, driving sales objectives, loss prevention, and merchandising presentation while fostering associate and guest engagement.
Key Responsibilities- Provide guests with exceptional service through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment.
- Lead and support management in achieving store goals, including sales objectives, loss prevention, and merchandising presentation.
- Foster a guest-focused team environment by anticipating guest needs, exceeding expectations, and adhering to Arula's service standards.
- Coach associates on guest interactions to increase transactions and capture guest opportunities.
- Serve as Manager on Duty when managers are not present.
- Help develop team to accomplish store's business objectives through coaching, investment, retention, and motivation.
- Address guest concerns, coming to resolution when possible, and involving management where appropriate.
- Share information and communicate clearly to all levels of the team.
- Hold self and employees accountable for achievement of financial results.
- Manage conflict and coach by applying the company's recommended processes, standards, and guidelines.
- Empower and involve associates in decision-making processes.
- Foster team commitment through support, relationship building, and recognizing individual contributions.
- Lead by managing through change and adversity.
- Acknowledge, interact, and build relationships with guests; create guest loyalty.
- Consistently receive positive, unsolicited guest feedback.
- Communicate effectively with store management and guests.
- Treat others fairly, with respect, and values differences; do not pass judgment on potential guests.
- Support an environment of learning and trust by acting as a positive role model.
- Must be 18 years of age.
- Previous retail experience preferred.
- Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling, and/or squatting frequently. May be required to occasionally climb ladders, climb, and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For. Recently, our team has received the following recognition:
- #73 in Fortune 100 Best Companies to Work For 2023.
- #4 in Fortune Best Workplaces in RetailTM 2022.
- #93 in Best Workplaces for MillennialsTM 2023.
- #34 in Fortune Best Workplaces for WomenTM 2022.
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