Parking Operations Manager

5 days ago


Saint Paul, Minnesota, United States Reimagined Parking Full time
Job Summary

This is a challenging and rewarding role for an experienced operations professional to manage daily parking operations, supervise staff, ensure client satisfaction, and maintain accurate records. The ideal candidate will have a strong background in account management, revenue collection, and supervisory experience.

Responsibilities
  • Client Contact: Develop and maintain strong relationships with property managers, respond to requests and concerns in a timely manner, and resolve issues efficiently.
  • Account Management: Reconcile and audit parking accounts, issue and replace devices as needed, and manage customer communications regarding parking-related matters.
  • Reporting and Administration: Ensure timely delivery of daily, weekly, and month-end reports on lot performance, review and reconcile financial transactions, and maintain accurate records.
  • Staff Supervision: Lead and develop a team of parking attendants, providing training, coaching, and discipline as needed, to ensure excellent customer service and efficient operations.
Requirements
  • Experience: At least 18 years old, with prior experience in account management, revenue collection, and supervisory roles.
  • Skills: Excellent written and oral communication skills, proficiency in Microsoft Office Suite (Word, Excel, Outlook), valid driver's license, and availability to work weekends and evenings.
What We Offer
  • Competitive Salary: $65,000 - $80,000 per annum, based on experience.
  • Generous Benefits Package: Enjoy 20 days of paid time off, plus 8 paid holidays, comprehensive health plans, life and disability insurance, 401(k) plan, and employee assistance program.


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