Assistant General Manager

7 days ago


Clearwater Beach, United States KSL Resorts Full time
Job Summary:

The Assistant General Manager - Resort Operations serves as a supporting role to the General Manager. This position is responsible for the development and execution of resort operations while maintaining the integrity of KSL Resorts' service standards.

Key Responsibilities:
  • Operational Management: Assist in the operational management of the property, ensuring that all brand standards are being maintained in each area of the resort.
  • Team Management: Manage the operation of all property departments, including Front Office, Housekeeping, Maintenance, Valet, and Food & Beverage.
  • Financial Management: Review financial statements, sales, and activity reports to measure productivity and goal achievement, and to determine areas needing cost reduction and program improvement.
  • Guest Experience: Extend professionalism and courtesy to guests at all times, and motivate and encourage staff to solve guest and employee-related concerns.
  • Leadership: Lead by example, demonstrating self-confidence, energy, and enthusiasm, and set clear performance expectations with the General Manager.
Requirements:
  • Education: Bachelor's degree in Hospitality or a related field, or an equivalent combination of education and experience.
  • Experience: Minimum 5 years of resort/hotel management experience, with a strong background in 4-star resort/hotel operations.
  • Skills: Excellent communication, follow-up, and organizational skills, with the ability to lead and motivate a team.


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