Customer Service Associate

6 days ago


Dayton, United States Universal 1 Credit Union Full time
Job Summary

We are seeking a highly skilled Customer Service Associate to join our team at Universal 1 Credit Union. As a key member of our operations, you will be responsible for providing exceptional service to our members through various electronic tools. This role requires a strong focus on upholding the U1 Values, supporting products and services, making referrals, processing transactions, handling account balancing, and delivering outstanding member service.

About the Job
  • This is a full-time position with competitive compensation and benefits.
  • The estimated salary range for this role is between $40,000 and $60,000 per year, depending on experience.

In this role, you will have the opportunity to work in a fast-paced environment, interact with diverse stakeholders, and contribute to the success of our credit union.

Requirements
  • Bachelor's degree or equivalent in a related field (e.g., business, communications, customer service).
  • At least one year of customer service experience in a financial institution or similar setting.
  • Excellent communication and public relations skills, with the ability to maintain professional relationships with members and colleagues.
  • Strong analytical and problem-solving skills, with the ability to operate complex computer applications and business equipment.
  • Ability to work effectively in a team environment, with a focus on collaboration and mutual respect.


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