Safety and Survivability Solutions Expert
1 day ago
As a Field Service Technician with United Safety and Survivability Corporation, you will be part of a highly motivated and skilled team, delivering outstanding customer service excellence, knowledge, and on-time maintenance and product installation to our clients. This position is responsible for prioritizing and completing installs to meet and exceed our customer's requirements for service, while advocating on behalf of the company.
Responsibilities:- Provide exceptional service and customer support during field visits.
- Manage and execute all on-site installation, repair, maintenance, and test tasks.
- Diagnose technical and customer issues/problems while maintaining the highest level of customer satisfaction.
- Deliver technical training on our products to customers.
- Promote part sales through training and reviews.
- Understand customer requirements and make appropriate recommendations and briefings.
- Accurately document field changes and processes in support of future product modifications, ongoing service support, and potential warranty claims.
- Establish service requirements; order and gather components and parts to complete service requests.
- Produce timely and detailed service reports and Sales Force ticket updates.
- Show strong knowledge regarding all products manufactured by United Safety and United Safety suppliers.
- Maintain positive relationships with customers.
- Perform projects, as requested, that are concerned with product offerings, product process, and documentation improvement, and company growth.
- Schedule travel efficiently and process expenses appropriately.
- Comply with all company rules and safety practices.
We are seeking an experienced technician with 1-3 years of experience in a similar role, or equivalent mechanical ability. The ideal candidate should have:
- A high school diploma or equivalent.
- A valid driver's license and passport, and the ability to travel internationally.
- Excellent written communications skills, including the use of proper spelling, punctuation, and grammar.
- Outstanding oral communication skills, including tact and diplomacy.
- Demonstrated ability to manage multiple and diverse projects, including analytical thinking, planning, prioritizing, problem-solving, decision-making, and carrying out assigned projects with minimal supervision.
- Proficiency in current computer software: MS Applications Word, Excel, and understanding of ERP systems.
Founded in 1984 by entrepreneur Christian Hammarskjold, our company began in a garage with just a few products and a dream to innovate better, safer transit solutions. Since then, we've grown in both size and scope, introducing several new products and applications across a wide range of industries.
Our Vision and MissionOur vision is to build the next generation of safety and survivability technologies. Our mission is to deliver the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property.
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