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Cycling Specialist
2 months ago
We're a team of passionate individuals dedicated to pushing the boundaries of innovation and excellence in the cycling industry. Our mission is to inspire riders everywhere by providing the best bikes and delivering world-class rider care.
Job SummaryWe're seeking a highly motivated and customer-focused Cycling Specialist to join our team. As a key member of our retail team, you'll be responsible for delivering exceptional rider service, enhancing rider satisfaction, and meeting sales and profitability goals.
Key Responsibilities- Deliver world-class rider service, ensuring ongoing sales and high levels of rider satisfaction
- Meet and connect with riders, asking questions and listening to their needs, then providing options and advice to meet those needs
- Inspire riders to buy, celebrate purchases, and create lasting positive impressions of the specialist, Specialized, and the purchase process
- Deliver transformative, inclusive, ride-focused, locally authentic, and collaborative experiences for staff and riders alike, in line with the Specialized Retail Way
- Assist in ensuring visual merchandising standards are met and maintained, restocking as needed, and ensuring product presentation areas remain clean and organized
- General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty
- Use company literature and resources to stay current on product features
- Regular, dependable attendance and punctuality
- Passion for cycling and the Specialized brand
- Current or former retail experience with 1-3 years of experience preferred
- Excellent communication skills to effectively interact with riders and team members
- Ability to work as business dictates, including weekends
- Ability to stand for extensive periods, occasionally walking, kneeling, or reaching
- Able to lift at least 20 lbs. or more and use proper lifting skills
- Industry-leading Employee Purchase program
- Long-term loan of a current model-year demo bike
- Medical, dental, vision, and life insurance
- Morning and evening rides with the team
We're committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone, especially those from marginalized groups, to apply to our job postings and help us earn the position as the riders' brand of choice.
