Call Center Representative

2 weeks ago


Cypress, California, United States APR Consulting Full time
Job Title: Call Center Agent

We are seeking a highly motivated and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients, handling inbound calls, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities:
  • Handle inbound customer calls and respond to customer inquiries in a professional and courteous manner.
  • Provide accurate and timely information to customers regarding their accounts and services.
  • Resolve customer complaints and issues in a fair and efficient manner.
  • Meet or exceed customer satisfaction targets and quality standards.
  • Work collaboratively with other team members to achieve business objectives and improve customer experience.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet productivity standards.
  • Basic computer skills and proficiency in Microsoft Office.
What We Offer:
  • Competitive hourly rate.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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