Patient Access Coordinator

1 week ago


Cherry Hill, New Jersey, United States Cooper University Hospital Full time
About Us

At Cooper University Health Care, we're dedicated to delivering exceptional healthcare experiences. Our team of professionals is committed to staying at the forefront of clinical innovation and providing access to the latest facilities, equipment, and research protocols.



We offer a comprehensive benefits package, competitive compensation, and opportunities for professional growth and development. Our commitment to our employees is reflected in our employee-centric approach, which prioritizes their well-being and career advancement.



Discover why Cooper University Health Care is a leader in South Jersey's healthcare industry.


Key Responsibilities

As a Patient Access Navigator II, you will play a critical role in ensuring seamless patient access to our healthcare services. Your responsibilities will include:


  • Providing exceptional customer service and resolving customer issues in a timely and professional manner.
  • Collaborating with our team to ensure efficient and effective patient access processes.
  • Analyzing issues and identifying the best resolution, demonstrating solid decision-making skills.
  • Adapting to a fast-paced environment and prioritizing tasks to meet business needs.
  • Developing and maintaining strong relationships with patients, physicians, and other stakeholders.

Requirements

To succeed in this role, you will need:


  • 1-2 years of experience in a customer service, contact center, or scheduling environment, preferably in healthcare.
  • Knowledge of medical terminology, insurance verification, registration, or hospital/physician office operations.
  • Excellent communication and interpersonal skills, with the ability to articulate complex information in a clear and concise manner.
  • Ability to work varied hours/shifts and wear a telephone headset.

Preferred Qualifications

Bilingual skills and experience with EPIC systems are a plus.


Education Requirements

A High School diploma or equivalent is required.



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