Operational Manager
2 days ago
ACC Management Group Inc is seeking a skilled Operational Manager to oversee and assist at the property(s) with day-to-day operations due to absences, vacancies, or lease-ups. This role involves travel to multiple new property locations, but no worries—a company vehicle will be provided.
This position offers competitive pay, PTO, comprehensive benefits (medical, dental, vision, STD/LTD & Life), bonus opportunities, and a clear path for career growth.
About the Role- Ensure complexes and vacancies are ready for showings and move-in dates.
- Effectively communicate property features and amenities to all prospects.
- Answer questions to all prospects and potential applicants in a timely manner.
- Conduct showings of vacant units to all interested prospects.
- Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
- Address resident concerns and all maintenance requests in a timely manner.
- Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
- Generate, distribute, and monitor renewal notices and follow up accordingly.
- Coordinate and process all lease paperwork for all move in and move outs.
- Collect payment of rent according to company procedures and policies.
- Handle and process all delinquency matters and reporting as needed.
- Maintain strong resident relations while continuing to enact company and community policies.
- Lead all resident relations matters or concerns that are presented in a timely manner.
- Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
- Record and document all resident correspondence, as appropriate.
- Report and document all accident and emergency situations in a timely manner.
- High School diploma or equivalent required.
- 3-5 years of property management or industry related experience required.
- A minimum of 2 years of managing a site(s) is required.
- Project based section 8 and section 42 experience, required.
- Knowledge of fair housing laws.
- Knowledge of Rural Development is a plus.
- Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS Outlook, Word and Excel).
- Experience with OneSite software is a plus.
- Must be able to physically inspect the properties.
- Must maintain a valid driver's license with an acceptable driving record.
- Flexibility with working hours and availability for later hours or Saturdays, as needed.
- Ability to prioritize and possess efficient time management skills.
- Demonstrates excellent verbal and written communication skills.
- Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
- Goal-oriented, team player.
- Adaptable and ability to change property locations at any given notice.
- Ability to work independently, under tight deadlines.
- Exhibits a high degree of professionalism and respect through appearance and interactions with others.
- Ability to lift up to 25 pounds, unassisted, as needed.
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