Operational Manager

2 days ago


Oshkosh, Wisconsin, United States ACC Management Group Inc Full time
Job Overview

ACC Management Group Inc is seeking a skilled Operational Manager to oversee and assist at the property(s) with day-to-day operations due to absences, vacancies, or lease-ups. This role involves travel to multiple new property locations, but no worries—a company vehicle will be provided.

This position offers competitive pay, PTO, comprehensive benefits (medical, dental, vision, STD/LTD & Life), bonus opportunities, and a clear path for career growth.

About the Role
  • Ensure complexes and vacancies are ready for showings and move-in dates.
  • Effectively communicate property features and amenities to all prospects.
  • Answer questions to all prospects and potential applicants in a timely manner.
  • Conduct showings of vacant units to all interested prospects.
  • Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
  • Address resident concerns and all maintenance requests in a timely manner.
  • Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
  • Generate, distribute, and monitor renewal notices and follow up accordingly.
  • Coordinate and process all lease paperwork for all move in and move outs.
  • Collect payment of rent according to company procedures and policies.
  • Handle and process all delinquency matters and reporting as needed.
  • Maintain strong resident relations while continuing to enact company and community policies.
  • Lead all resident relations matters or concerns that are presented in a timely manner.
  • Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
  • Record and document all resident correspondence, as appropriate.
  • Report and document all accident and emergency situations in a timely manner.
Requirements
  • High School diploma or equivalent required.
  • 3-5 years of property management or industry related experience required.
  • A minimum of 2 years of managing a site(s) is required.
  • Project based section 8 and section 42 experience, required.
  • Knowledge of fair housing laws.
  • Knowledge of Rural Development is a plus.
  • Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS Outlook, Word and Excel).
  • Experience with OneSite software is a plus.
  • Must be able to physically inspect the properties.
  • Must maintain a valid driver's license with an acceptable driving record.
  • Flexibility with working hours and availability for later hours or Saturdays, as needed.
  • Ability to prioritize and possess efficient time management skills.
  • Demonstrates excellent verbal and written communication skills.
  • Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
  • Goal-oriented, team player.
  • Adaptable and ability to change property locations at any given notice.
  • Ability to work independently, under tight deadlines.
  • Exhibits a high degree of professionalism and respect through appearance and interactions with others.
  • Ability to lift up to 25 pounds, unassisted, as needed.


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