Field Service Engineer

10 hours ago

Philadelphia, Pennsylvania, United States Bodorlaser, Inc Full time
Job Title: Field Service Engineer

We are seeking a highly skilled Field Service Engineer to join our team at Bodorlaser, Inc. As a Field Service Engineer, you will be responsible for providing technical support and after-sales service to our customers in the field.

Key Responsibilities:
  • Provide direct support to customers through phone, email, chat, and on-site visits.
  • Assist personnel and customers with troubleshooting of laser machines' mechanical and electrical problems.
  • Track technical issues and incoming requests from customers.
  • Manage schedules and follow up with customers in their territory to ensure optimal use of lasers.
  • Perform mechanical repairs on laser machines at customer locations.
  • Develop and maintain a parts list and ensure parts are in stock.
  • Identify safety issues on machines.
  • Provide customer training.
  • Write and compose service reports and expense reports.
  • Perform failure mode analyses and make upgrade recommendations.
Requirements:
  • Associate degree in mechatronic, automation engineering, mechanical/electrical engineering, or equivalent.
  • 2+ years' experience on automated CNC machines.
  • Recent experience installing, repairing, and diagnosing problems of automated CNC machines.
  • Familiarity with engineering software, such as SolidWorks, AutoCAD, etc.
  • Excellent verbal and written communication skills.
  • Demonstrated technical writing skills.
  • Proficiency in Microsoft Word, Excel, and remote communications.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Self-driven and responsible.
  • Ability to travel as required.
Preferred Qualifications:
  • Bachelor's degree in mechatronic, automation engineering, or electrical engineering from an accredited university.
  • 3+ years' related experience on automated CNC machines or fiber laser machines.
  • Mandarin Chinese reading and speaking ability is a plus.
Location:

We are hiring for various states/provinces in the US and Canada. Employees can choose a preferred state/province as a base state/province and be responsible for 1-4 states/provinces.

Benefits and Perks:
  • Competitive compensation package.
  • Company-paid medical insurance.
  • Dental and vision insurance at low cost.
  • Company-paid basic life, short- & long-term disability insurance.
  • 401(k) with employer match.
  • 19 days of paid time off, and 11 paid holidays per year.
  • FSA account.
  • Birthday gifts.
  • Holiday bonus.
  • Employee assistance program.
  • H1-B visa and green card sponsorship for eligible employees.

Bodorlaser, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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