Community Outreach Coordinator
3 weeks ago
Job Description
Aunt Martha's Health and Wellness is committed to supporting the well-being of our communities, ensuring equity in access and delivering exceptional care inspired by a culture of innovation. We are taking a responsible approach to creating environments that allow us to do what we do best—provide healthcare and wellness. As a part of our commitment to health and safety, COVID-19 vaccines are required for all employees, as well as all newly hired employees. We require documentation upon hire.
Summary
The Engagement and Retention Manager will help us retain ICBS participants. In this role, you will deal directly with our participants and the guardian to find out what barriers they are facing, how we may improve our services, and gaining an understanding of why services ended or why services were further declined after the crisis event.
Essential Duties and Responsibilities
- Communicate with participants & guardians
- Review files for service background on participant for accurate follow-up information
- Gather information related to participant and guardian complaints, barriers, or concerns
- Develop a plan with participant and guardian for service continuation
- Work with ICBS Staff to coordinate intakes and follow-up sessions with participants and guardians
- Participate in ICBS events and outreach
- Create and maintain data reports related to participant and guardian complaints, barriers, or concerns
- Build positive relationships with participants and guardians
- All other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
High School diploma or GED and one to two years' experience working with at-risk youth. Bachelor's degree (BA/BS/BSW) preferred.
Other Qualifications
- Must be available to work evenings and weekends and flexible in scheduling
- This position requires travel within the ICBS service areas; for meetings and community events
- Must be able to accept and incorporate constructive feedback
Certificates, Licenses, Registrations
- Valid Illinois driver's license with a clear driving record
- Documentation verifying current automobile insurance
Aunt Martha's is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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