Customer Service Representative with Excellent Communication Skills

1 week ago


Chino, California, United States EFP Staffing Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at EFP Staffing. This role requires excellent communication skills, both verbal and written, as well as strong problem-solving abilities and attention to detail.

Key Responsibilities:

  • Customer Inquiries: Respond promptly to customer inquiries via phone, email, chat, or social media, providing accurate information regarding products, services, and policies.
  • Order Processing: Process orders, returns, exchanges, and refunds in accordance with company policies, ensuring accurate data entry for customer orders and requests.
  • Issue Resolution: Investigate and resolve customer issues, including product or service problems, escalating complex issues to supervisors or specialized departments as needed.
  • Documentation: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints, updating customer information in the CRM system.
  • Product Knowledge: Stay informed about product details, company policies, and procedures, providing recommendations and guidance to customers based on their needs.

Qualifications:

  • Education: High school diploma or equivalent; college degree preferred.
  • Experience: Previous experience in customer service or a related field is a plus.
  • Skills:
    • Excellent communication skills, both verbal and written.
    • Strong problem-solving abilities and attention to detail.
    • Proficiency in using customer service software, CRM systems, and Microsoft Office.

Compensation: The estimated salary for this role is $40,000 - $60,000 per year, depending on experience.



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