Customer Experience Supply Chain Manager

6 days ago


Chino, California, United States Atkore Full time
Supply Chain Customer Experience Role

We are seeking an experienced professional to support and connect the Voice Of the Customer (VOC) through sales, inventory, operations, and production excellence.

About the Job

This role will be located out of our Chino, CA Regional Service Center (RSC). As a key member of our team, you will work closely with Regional Sales Managers (RSMs) and agents to provide an unmatched customer experience.

Key Responsibilities
  • Support Atkore's sales, inventory, and operations process through supply chain analytics.
  • Maintain customer relationships by reliably addressing day-to-day issues.
  • Coordinate high velocity orders with our logistic and distribution teams.
  • Investigate service issues, define root causes, brainstorm solutions, and implement countermeasures to reduce future firefighting.
  • Make informed decisions supported by data and the Voice of the Customer (VOC).
Requirements
  • Excellent judgment, problem-solving abilities, and communication skills.
  • High level written and verbal communication.
  • The ability to thrive in a fast-paced environment and multi-task while keeping a focus on the customer.
  • A bachelor's degree (Supply Chain Management or related is preferred) and a drive to launch a successful career.
  • 1-2 years experience in a supply chain focused role, preferably customer-facing.
Growth Opportunities
  • Complete your new hire 'Immersion', preparing you for success in your new role.
  • Develop relationships with key internal and external stakeholders.
  • Have a strong understanding of Atkore's customers and agents within 3 months.
Compensation and Benefits

The estimated annual salary range for this role is $54,880 - $68,600. Atkore is a four-time Great Place to Work certified company and a two-time Top Workplaces USA award winner. We offer a collaborative culture, breakthrough results, and opportunities for growth and development.



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