Technical Support Specialist

1 week ago


Chester, Virginia, United States Mitek Inc Full time
Job Description

As a Technical Support Representative at MiTek Inc, you will play a critical role in providing exceptional technical assistance to customers and internal users in support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite.

Key Responsibilities
  • Provide technical support to customers and internal users via phone, email, or in-person
  • Assist with installation, system configuration, network interaction, feature usage, and enhancement needs
  • Research and resolve software and related computer problems
  • Collaborate with Technical Representative III, Technical Representative IV, SQA, and Developers to resolve complex issues
  • Maintain records of daily data communication transactions, problems, and remedial actions taken
  • Develop and deliver training classes on new software and features
  • Travel to customer sites to troubleshoot complex and in-depth issues
  • Work on assigned projects from Technical Support Manager or Technical Representative IV
Requirements
  • Bachelor's degree in Building and Construction Technology
  • 2 years of experience in Truss design or framing
  • 1-2 years of experience in troubleshooting, call center support, or information technology
  • Ability to perform mathematical skills such as calculating proportions, percentages, area, circumference, and volume
  • Ability to read and understand prints and schematics
  • Ability to use Microsoft Office Applications
  • Strong communication and customer service skills
Benefits
  • Flexible Paid Time Off
  • Medical, Dental, and Vision Insurance
  • Profit Sharing Plan and Annual Incentive Plan
  • 13 Paid Holidays
  • 401k Plan with Matching Contributions
  • Paid Parental Leave and Paid Caregiver Leave
  • A variety of Medical, Dental, and Vision Plans to choose from
  • Short-Term Disability Coverage, Long-Term Disability Coverage, and Life Insurance
  • Tuition Reimbursement
  • Career advancement and training opportunities


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