Salesforce CPQ Business Analyst
5 days ago
This role will collaborate with various teams to develop and enhance applications, particularly within the Q2O process. The ideal candidate will guide business partners on best practices, improvements, and innovations related to the delivery, return, installation, and maintenance of assets and services.
Key Responsibilities- Gain a deep understanding of the business use cases for all service and logistics roles within the organization, including their impact on the end user and customer experience.
- Understand the technical capabilities of Service Cloud, Field Service, Salesforce Maps, and other logistics-related applications.
- Collaborate with business analysts and business teams to find opportunities for process improvements.
- Use approved business requirement documents to create design documents that provide technical solutions.
- Work with business analysts to create test scenarios and scripts.
- Provide the development team with detailed estimates for any proposed solutions.
- Maintain process documentation, identifying risks and testing requirements.
- Follow the Enhancement & Defect Governance process.
- Serve as an escalation point for advanced logistics application issues.
- Provide clear reporting on project status, issues, and risks.
- Deep understanding of business use cases for service and logistics roles.
- Strong knowledge of Salesforce Service Cloud, Field Service Lightning, Salesforce Maps, and other logistics-related applications.
- Experience collaborating with logistics business analysts and teams.
- Ability to create technical design documents based on approved business requirements.
- Experience working with development teams to estimate efforts and explain solutions' benefits and risks.
- Skill in maintaining documentation and managing risks and testing requirements.
- Understanding of the Enhancement & Defect Governance process.
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Salesforce CPQ Specialist
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Phoenix, Arizona, United States Next Ventures Full timeJob Title: Salesforce CPQ AnalystThis role will collaborate with various teams to develop and enhance applications, particularly within the Q2O process. The ideal candidate will guide business partners on best practices, improvements, and innovations related to the delivery, return, installation, and maintenance of assets and services.Key...
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