Telephone Order Entry Assistant

2 days ago


Elk Grove, California, United States TEKsystems Full time
Order Entry Customer Support Specialist Job Summary:
This exciting opportunity at TEKsystems offers a unique blend of customer service, technical expertise, and teamwork. As an Order Entry Customer Support Specialist, you will play a vital role in driving business growth by delivering high-quality order entry services to our valued clients. Your ability to navigate complex situations, provide clear solutions, and maintain accurate records will be essential in achieving success in this dynamic position.

About the Role:
In this role, you will be responsible for responding to customer inquiries, processing orders, and collaborating with internal teams to ensure seamless execution of orders and enhance customer satisfaction. Your proficiency in Microsoft Office Suites, particularly Word, Excel, and Outlook, will enable you to accurately document customer interactions and maintain accurate records. Additionally, your familiarity with ERP software and experience with data entry and record management will be valuable assets in this position.

Main Responsibilities:
* Provide exceptional customer service by responding promptly and professionally to customer inquiries via phone, email, or chat
* Utilize advanced computer systems, including ERP software, to accurately process orders and manage customer information
* Collaborate closely with internal teams, such as Sales and Production, to ensure seamless execution of orders and enhance customer satisfaction
* Develop and maintain in-depth knowledge of company policies, products, and services to provide expert guidance to customers
* Analyze customer feedback and implement suggestions to continually improve processes and services

Requirements:
* Five years of experience in customer-facing roles, preferably in order entry or related fields
* Excellent communication, problem-solving, and interpersonal skills
* Proficiency in Microsoft Office Suites, particularly Word, Excel, and Outlook
* Familiarity with ERP software and experience with data entry and record management

Benefits:
* Salary: $25.75 - $28.00 per hour
* Comprehensive benefits package, including medical, dental, vision, and life insurance
* 401(k) retirement plan with pre-tax and Roth post-tax contributions available
* Generous time off policy, including PTO, vacation, and sick leave

About TEKsystems:
At TEKsystems, we pride ourselves on being a partner in transformation, empowering organizations to drive innovation and growth through strategic partnerships. Our team of experts works collaboratively with clients to activate ideas and solutions, leveraging our extensive network and cutting-edge technologies to deliver results.

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