Technical Trainer

4 weeks ago


Boston, Massachusetts, United States Boston University Full time

Job Title: Technical Trainer - Information Services

Job Summary:

Boston University Information Services & Technology (IS&T) is seeking a Technical Trainer to join our Knowledge Management team. The successful candidate will be responsible for designing, developing, and delivering technical training programs for applications utilized by the Office of Development and Alumni Relations (DAR).

Key Responsibilities:

  • Conduct training needs analysis and consult with subject matter experts, stakeholders, and end-users to identify learning gaps and performance objectives.
  • Design and develop engaging and interactive e-learning courses and instructor-led sessions that align with the learning objectives and outcomes, using various e-learning authoring tools such as Articulate, Captivate, and Camtasia.
  • Create and maintain a collection of training and knowledge materials, including user guides, videos, documentation, and SCORM compliant courses.
  • Deliver and facilitate training sessions using various modalities such as online, in-person, or blended, and adapt to different learning styles and preferences.
  • Evaluate and measure the effectiveness of training programs using various methods such as surveys, quizzes, feedback, and analytics, and make recommendations for improvement.
  • Serve as a system administrator of the Kaltura media library and DAR learning management systems to manage the course catalog, enrollment, reporting, and user support.

Requirements:

  • B.A./B.S. required
  • Excellent customer service, communication, training, and social skills
  • The ability to convey technical concepts to non-technical audiences
  • Two to three years of related experience in technical training and e-learning development
  • Experience creating courses for adult learners with SCORM-compliant e-learning content authoring tools such as Articulate, Captivate, and Camtasia
  • Experience in administration of learning management system (LMS)

Boston University offers an excellent benefits package including:

  • Time Off: In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays.
  • Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
  • Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status.



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