Health Information Coordinator

3 weeks ago

Atlanta Georgia, United States Guidehealth Full time
About the Role

We are seeking a highly skilled and detail-oriented Health Information Coordinator - Medical Assistant to join our team at Guidehealth. As a key member of our clinical support team, you will play a critical role in ensuring the accuracy, security, and accessibility of patient health records.

Key Responsibilities
  • Work closely with our Healthguides and RN Case Managers to coordinate care and provide comprehensive support to patients.
  • Obtain and review patient medical records from various sources, ensuring accuracy and completeness before uploading into our electronic health record (EHR) system.
  • Contact patients to assist with scheduling appointments, including follow-up visits, diagnostic tests, and specialty consultations.
  • Provide coverage for Healthguides as needed, functioning independently while being a highly collaborative team member.
  • Assist patients in achieving better health outcomes by addressing their questions and concerns, connecting them with our medical practice, and implementing high-impact care plans.
  • Utilize effective communication modalities to engage high-risk patients and escalate medical issues to the Health Guide Registered Nurse, Primary Care Physician, or Guidehealth leadership as needed.
  • Accurately document patients' medical history and issues in the EHR system.
  • Understand the referral and prior authorization process.
  • Continuously build a trusting, professional relationship with assigned medical practices and within the Guidehealth organization.
  • Implement and meet assigned Key Performance Indicators to produce positive patient health outcomes while decreasing medical spend.
  • Adhere to all security policies and procedures to protect PHI (Protected Health Information) and Guidehealth's Intellectual Properties.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational and time management skills.
  • Attention to detail and ability to maintain confidentiality.
  • Proficiency in electronic health record systems.
  • Understanding of medical terminology and concepts.

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