Customer Service Representative
1 week ago
1677 FT Contact Center Agent - Jasper, IN
Overview:
As a Contact Center Agent, you will be the first point of contact for clients, providing exceptional service and support to meet their banking needs. This role offers a dynamic team environment and opportunities to build a career in financial services.
Responsibilities:
- Answer calls, chat requests, and emails from clients to assist with general account questions, debit cards, online banking, and fraud.
- Verify account information, assist with transactions, and educate clients on German American products and services.
- Engage in friendly, meaningful conversations to build long-lasting relationships with clients.
Requirements:
- Maintain confidentiality and adapt to change.
- Listen closely to understand and identify opportunities to better serve clients.
Bonus Points:
Bilingual/Multilingual
Customer Service experience
Knowledge of Banking
What We Offer:
Medical, dental, vision, STD, LTD, Life insurance, etc.
17 days paid time off, 11 paid holidays, and bereavement leave
Education assistance program
Paid parental bonding leave
Wellness benefits
Life event coverage
Service awards
Financial benefits, including 401(k) match, stock purchase plan, loan discounts, and more
National and local discounts on everything from computers and vacations to phones and retail shopping
Free checking account, checks, and discounted bank services
About Us:
German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.
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