Customer Service Team Lead

5 days ago


Monticello, Minnesota, United States Fleet Farm Full time
Customer Service Team Lead

At Fleet Farm, we're looking for a skilled Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for setting and leading best-in-class customer service expectations. Your daily responsibilities will include conducting cashier observations to ensure consistency and efficiency in our customer service processes.

Key Responsibilities:

  • Lead and coach the customer service team to deliver exceptional customer experiences
  • Conduct daily cashier observations to ensure consistency and efficiency in customer service processes
  • Develop and implement strategies to improve customer service quality and efficiency
  • Collaborate with cross-functional teams to drive business results

Requirements:

  • Proven experience in customer service leadership or management
  • Strong coaching and development skills
  • Ability to analyze data and drive business results
  • Excellent communication and interpersonal skills


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