Guest Service Associate

4 days ago


White Haven, Pennsylvania, United States Geisinger Health System Full time

Job Summary: We are seeking a highly skilled Guest Service Associate to join our team at Geisinger Health System. As a key member of our hospitality services team, you will be responsible for providing exceptional customer service to patients, visitors, and guests entering our facilities.

Key Responsibilities:

  • Welcoming Patients and Visitors: Warmly greet patients, visitors, and guests, creating a positive first impression and setting the tone for a exceptional experience.
  • Screening and Security: Ensure that screening and visitation policies and procedures are adhered to for patients, guests, and vendors, maintaining a safe and secure environment.
  • Assisting Patients and Visitors: Open car doors, assist patients and visitors safely in and out of their vehicles, and provide information and directions as needed.
  • Transportation and Logistics: Assist patients with the use of Valet Parking and Shuttle services, escort or transport patients in wheelchairs to priority locations, and coordinate transport of patients with patient transport service as needed.
  • Resource Provision: Furnish information, directions, and assistance to patients, visitors, guests, vendors, and employees, and obtain resources to transport patients to and from various departments on campus.
  • Equipment Maintenance: Check wheelchairs and other equipment for defects and take them for service as needed, ensuring that hospital entrances and lobbies are clear, orderly, and presentable.
  • Collaboration and Communication: Collaborate with Environmental Services and Facilities as needed, identify parking problems, and seek assistance from security staff to redirect vehicles or issue violation notices as appropriate.
  • Reporting and Documentation: Report safety concerns and patient issues to management, document and report daily interactions with visitors, patients, and families, and identify opportunities to improve quality and the patient experience.

Requirements:

  • Education: High School Diploma or Equivalent (GED)
  • Experience: Minimum of 1 year of related work experience

About Us: Geisinger Health System is a leading healthcare organization dedicated to providing exceptional patient care, education, and research. We value kindness, excellence, learning, innovation, and safety, and are committed to creating a diverse and inclusive work environment.



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