Event Experience Coordinator

1 week ago


Beachwood, Ohio, United States Michael's Inc Full time
Job Overview

We are seeking an energetic and creative Event Experience Coordinator to join our team at Michaels Inc in CLEV-BEACHWOOD, OH. This is a full-time position with an estimated salary range of $40,000 - $60,000 per year.

Job Description

The Event Experience Coordinator will be responsible for planning, coordinating, and facilitating events within our store to provide a stress-free, fun, and engaging experience for guests. This includes delivering friendly customer service, helping customers shop, locating products, and providing solutions. The coordinator will also engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.

  • Event Planning and Coordination
    • Plan and coordinate multiple events at once, including children's birthday parties and other craft classes or events.
    • Facilitate and implement party add-ons such as goody bags, balloons, etc., to company standards.
    • Communicate events with clients and store team members.

Customer Experience

  • Help customers shop, locate products, and provide them with solutions.
  • Provide fast and friendly checkout experience.
  • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
  • Educate customers on Voice of Customer (VOC) survey.
  • Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).

Required Skills and Qualifications

  • Energetic and enthusiastic personality.
  • Able to handle job stress and interact effectively with others, including guests of all ages and co-workers.
  • Excellent people skills.
  • Experience working with children and children's events.
  • Good communication skills, including written, verbal, and nonverbal communication as well as listening skills.
  • Organizational skills, interpersonal skills, and creative problem-solving skills.

Benefits

At Michaels Inc, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance, paid time off, tuition assistance, generous employee discounts, and much more.

Work Environment

  • Able to remain standing for long periods of time.
  • Able to move throughout the store.


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