Oracle EBS Functional Consultant

2 weeks ago


Cumberland, Rhode Island, United States PTS Advance Full time

Key Responsibilities:

  • Issue Resolution & Troubleshooting: Utilize methodical troubleshooting approaches to resolve internal customer issues based on mid to expert-level knowledge of Oracle EBS application functionality and technology.
  • Customer Interaction & Support: Collaborate with users to understand their needs, support business change initiatives, and deliver a consistently high-quality customer experience.
  • Functional Support & Training: Provide remote-based functional support and training for multiple Oracle EBS modules to a global user base, ensuring seamless adoption and utilization.
  • Client Customization & Best Practices: Support client customizations and share implementation and best practices advice to optimize Oracle EBS usage, driving business efficiency and effectiveness.
  • Application Development & Maintenance: Develop application break fixes and workarounds for critical product defects, minimizing disruption to business operations and ensuring continuity.
  • 24x7 Support Contribution: Contribute to a 24x7x365 running support organization, requiring flexible hours and regular monitoring of support activities outside of standard business hours.
  • Hands-On Assistance: Provide hands-on assistance using proprietary tools in test environments or via remote client connectivity, ensuring timely and effective issue resolution.

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