Research Operations Manager

2 weeks ago


Austin, Texas, United States Zilker Trail Consulting Full time
Research Operations Manager

Zilker Trail Consulting is seeking a highly skilled Research Operations Manager to join our team. As a key member of our research operations team, you will be responsible for managing and recruiting panelists for our research engagements.

You will work closely with our clients and cross-functional teams to deliver robust, actionable insights that drive business growth. Your attention to detail and ability to manage complex research studies will be essential in ensuring the success of our projects.

Key Responsibilities:

  • Partner with clients and research consultants to manage user panel recruitment
  • Develop screening criteria and surveys to identify high-quality research participants
  • Manage templates and deliverables for client meetings and research studies
  • Build and execute strategies for participant management and panel health
  • Inform and participate in timeline and delivery decisions for client engagements
  • Design advertisements and identify target communities for research recruitment
  • Work with spreadsheets, survey platforms, and UserTesting to collect and manage research data
  • Support UX researchers in their day-to-day activities
  • Build and maintain research operations metrics and processes

Requirements:

  • Minimum 3 years of experience in research operations with panel management and recruitment
  • 1 year of experience with UserTesting
  • 1 year of experience in project management
  • 1 year of experience in an agency or client-facing environment
  • Bachelor's degree or equivalent work experience

Preferred Requirements:

  • Problem-solving skills with attention to detail
  • Excellent communication and stakeholder management skills
  • Ability to adapt to changing priorities and environments
  • Experience with digital products and research tools
  • Comfortable working in ambiguous, fast-paced environments

Zilker Trail Consulting is a dynamic and innovative company that values curiosity, openness, confidence, appreciation, and balance. If you are a motivated and detail-oriented individual with a passion for research operations, we encourage you to apply for this exciting opportunity.



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