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Housekeeping Operations Coordinator

2 months ago

Kansas City, Missouri, United States Loews Hotels Full time

Job Summary: We are seeking a highly organized and detail-oriented Housekeeping Dispatcher to join our team at Loews Hotels & Co. in Kansas City, MO.

Key Responsibilities:

  • Answer telephone calls in a prompt and courteous manner, ensuring excellent customer service.
  • Monitor and respond to dispatch radio communications to ensure seamless coordination with hotel staff.
  • Dispatch guest, Telecom, and supervisor calls to the appropriate parties, ensuring timely and efficient communication.
  • Maintain accurate and up-to-date records of Housekeeping logs, sign-in and sign-out sheets, and board and key reconciliations.
  • Track and adjust time logs for payroll purposes, ensuring accurate compensation for Housekeeping personnel.
  • Maintain a count of daily hours worked by all Housekeeping staff, ensuring compliance with labor laws and regulations.
  • Complete attendance reports for late or absent employees, promoting a culture of accountability and responsibility.
  • Communicate effectively with Front Office and Floor Managers to verify the status of all guest rooms, ensuring a seamless guest experience.
  • Input computer data to maintain accurate and up-to-date room status information, ensuring efficient room assignments and management.
  • Perform all duties in a timely and professional manner, adhering to hotel standards and policies.

Additional Responsibilities:

  • Promote and apply teamwork skills at all times, fostering a collaborative and supportive work environment.
  • Notify management promptly and fully of any problems or unusual matters of significance, ensuring prompt resolution and minimizing disruptions.
  • Provide polite, friendly, and helpful service to guests, management, and fellow employees, embodying the Loews Hotels & Co. values of hospitality and excellence.
  • Execute emergency procedures in accordance with hotel standards, ensuring the safety and well-being of guests and staff.
  • Comply with required safety regulations and procedures, maintaining a safe and healthy work environment.
  • Attend relevant hotel meetings and training sessions, staying informed about hotel policies, procedures, and best practices.
  • Maintain the cleanliness and excellent condition of equipment and work areas, adhering to hotel standards and policies.
  • Comply with hotel standards, policies, and rules, promoting a culture of compliance and accountability.
  • Recycle whenever possible, minimizing the hotel's environmental impact and promoting sustainability.
  • Remain current with hotel information and changes, ensuring seamless integration into the hotel's operations and policies.
  • Comply with hotel uniform and grooming standards, presenting a professional and polished image.